"Customer Success is definitely a vehicle to create competitive advantage and I think that comes from a shift in what buyers are looking for."

Insight from Customer Success thought-leaders

"It's all about outcomes and truly being able to measure and demonstrate the value of the concept of Customer Success."

Devin Shane, Rapid7

"Customer Success, as a formal discipline, has been largely driven by the move towards the subscription economy."

Dan Steinman, Gainsight

"The organisation needs to be invested in Customer Success not just as a team or function but as a way of doing business."

Catriona Wilson, Adobe

This report includes:

Customer Success predictions for 2019
(Dan Steinman - General Manager, Gainsight)

The motives to invest in Customer Success
(Devin Shane - Director Customer Experience, Rapid7)

Measuring the Success of Customer Success
(Catriona Wilson - Manager Customer Success, Adobe)

Top tips to build a Customer Success function
(Easton Taylor - Director of Customer Success, Gainsight)

Key traits to look for in Customer Success rock stars

5 ‘curveball’ interview questions for CSM’s
(Thomas Kingston - Associate Director, Stott and May)