"It's all about outcomes and truly being able to measure and demonstrate the value of the concept of Customer Success."
"Customer Success, as a formal discipline, has been largely driven by the move towards the subscription economy."
"The organisation needs to be invested in Customer Success not just as a team or function but as a way of doing business."
Customer Success predictions for 2019
(Dan Steinman - General Manager, Gainsight)
The motives to invest in Customer Success
(Devin Shane - Director Customer Experience, Rapid7)
Measuring the Success of Customer Success
(Catriona Wilson - Manager Customer Success, Adobe)
Top tips to build a Customer Success function
(Easton Taylor - Director of Customer Success, Gainsight)
Key traits to look for in Customer Success rock stars
5 ‘curveball’ interview questions for CSM’s
(Thomas Kingston - Associate Director, Stott and May)